FAQs - PostgreSQL Cloud Hosting

General Questions about Cloud Hosting for PostgreSQL
- What we provide is a fully managed PostgreSQL hosting. Our PostgreSQL hosting environment is built on our self-developed cloud application management platform.
- It is our quick evolving hosting solution for PostgreSQL. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.
- Fully managed hosting means that all PostgreSQL on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.
- Aside from general operations to manage your hosting, our control panel supports administrative functions for PostgreSQL, including FTPS server, monitoring metrics, and Shell / SSH.
- We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us
- Our philosophy is to provide managed hosting services for PostgreSQL with affordable prices to small and medium-sized businesses.
- Currently, we have five data centers located in Dallas, Texas; Bend, Oregon; Charlotte, North Carolina; Denver, Colorado; and Kansas, City Missouri. When you order the PostgreSQL hosting, you can choose the location that is closer to your target audience.
Technical Questions about Cloud Hosting for PostgreSQL
- Currently, we support PostgreSQL Community 15.2 / 14.7 /13.5 / 12.7 / 11.12 on our cloud hosting platform.
- Many extensions, including PostGIS, dblink, and pgAgent, are available in the cloud PostgreSQL. To view more available extensions, please go to PostgreSQL Extensions.
- Yes. The SSL connection is enabled by default for each newly created PostgreSQL on our cloud hosting platform for PostgreSQL.
- Yes. Our Kubernetes platform takes backups regularly. The backup frequency varies by hosting plan.
- Yes. You can back up your PostgreSQL via our hosting control panel and download them.
- No. We do not set limits on your access to PostgreSQL.
- You can manage users in the control panel in our cloud PostgreSQL hosting. For detailed steps, please refer to the documentation.
- No. Our fully managed PostgreSQL hosting on Kubernetes is based on standalone PostgreSQL instance.
- We currently support the private cloud from our data centers in Dallas, Bend, Charlotte, Denver, and Kansas City. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
- Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
- No. We support single-instance PostgreSQL deployment.
- No, we do not provide the postgres user by default. However, clients can create super users in our client panel.
Sales Questions about Cloud Hosting for PostgreSQL
- Yes. For each account, permitted concurrent free-trial deployments are up to 3.
- If you are not sure what plan you should start with, you can choose a primitive plan and upgrade it to a higher level when necessary. The plan upgrade can be done in one click. There is almost no downtime during the process.
- The deployment on our platform can be a matter of minutes, even seconds.
- Yes. You can test our network speed at the Data Centers page.
- Yes. We offer a 99.9% uptime guarantee for our network and all servers.
- In the free-trial period, you will be able to enjoy our paid services for free.
- If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.
- To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan.
- Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
Billing Questions about Cloud Hosting for PostgreSQL
- Currently, we accept payment in US Dollars only.
- Currently, we accept PayPal and credit card.
- You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.
- Please refer to the guide article.
- Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.