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General Questions for PostgreSQL Hosting

    01 . What service do you provide?

    What we provide is a fully managed PostgreSQL-as-a-Service hosting service.

    02 . What does the fully managed hosting service mean?

    Fully managed PostgreSQL hosting means that all PostgreSQL databases on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.

    03 . How is the support provided?

    Most PostgreSQL related work can be done in our PostgreSQL hosting control panel. As to those that cannot be finished in the control panel, you can get professional help from our staff.

    04 . How do you support your clients?

    Our support can be approached via email or ticket.

    05 . Can I speak to a support representative by phone, Skype, or video conferencing?

    We currently offer support by email and ticket only. The live chat support will be available soon.

    06 . When is your technical support available for current clients?

    Our technical support is available 24 hours a day, 7 days a week, 365 days a year.

    07 . Are all your departments open 24 hours a day?

    No. Our Billing and Sales Departments are open Monday - Friday, 8 a.m. to 5 p.m.

    08 . What is the philosophy behind your managed PostgreSQL hosting service?

    Our philosophy is to provide enterprise PostgreSQL hosting services with affordable prices to small and medium-sized businesses.

Technical Questions for PostgreSQL Hosting

    01 . Does your managed PostgreSQL support SSL connection?

    Yes. The SSL connection is enabled by default for each newly created PostgreSQL database on our cheap PostgreSQL hosting platform.

    02 . Do you have a daily backup for my PostgreSQL database?

    Yes. Our PostgreSQL Kubernetes platform takes daily backup for each database and keeps each backup for 7 days.

    03 . Is there anything that prevents us from migrating our PostgreSQL database to other providers?

    No. We run standard PostgreSQL on our platform. We are happy to help you with the migration whenever you need.

    04 . Can I take backups of my database in your cheap PostgreSQL hosting?

    Yes. You can back up the individual databases via our PostgreSQL hosting control panel and download them.

    05 . Do you have access limits to my PostgreSQL databases in the cheap PostgreSQL hosting service?

    No. We do not set limits on your access to the databases.

    06 . How can I manage my PostgreSQL databases and users?

    You can manage databases and users in the control panel in our cheap PostgreSQL hosting.

    07 . Do you support shared hosting in your cheap PostgreSQL hosting?

    No. We don’t support shared PostgreSQL hosting.

    08 . What cloud providers and regions do you support in your cheap PostgreSQL hosting?

    We currently only support the private cloud in our Dallas data center. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.

    09 . What’s your PostgreSQL hosting environment for my PostgreSQL databases?

    Our PostgreSQL hosting environment is built on our self-developed cloud application management platform, a PostgreSQL-as-a-Service hosting platform.

    10 . What’s your PostgreSQL-as-a-Service hosting platform?

    It is our quick evolving PostgreSQL hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

    11 . What makes you different from your competitors?

    We have a self-developed and quick evolving PostgreSQL hosting platform based on the latest cloud computing technology, including Kubernetes and container. Our long-term strategy is to provide enterprise-level service with the most competitive price.

    12 . Why choose us?

    Providing the best fully managed PostgreSQL service is our ultimate goal. We always appreciate our clients’ new requests and take them as our opportunities and sources of our motivations. This mentality helps us push our service level further beyond.

    13 . How can I migrate my PostgreSQL database onto your platform?

    We support the standard PostgreSQL tool to restore your local backup onto our PostgreSQL’s Kubernetes-based platform.

    14 . Is your PostgreSQL instance shared?

    No. Our fully managed PostgreSQL on Kubernetes is based on standalone PostgreSQL instance.

    15 . Can I monitor my PostgreSQL database’s performance?

    Our PostgreSQL hosting control panel has comprehensive measurements for each PostgreSQL deployment. However, we don’t support real-time performance monitoring.

    16 . Do you support PostgreSQL Cluster?

    No, We support single-instance PostgreSQL deployment.

Sales Questions for PostgreSQL Hosting

    01 . Can I try PostgreSQL hosting plans before payment?

    Yes. New clients can have a six-month free trial.

    02 . What PostgreSQL hosting plan should I start with?

    If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our PostgreSQL hosting plan upgrade is very smooth here. There is almost no downtime during the process.

    03 . How long does it take to set up my PostgreSQL Cluster?

    The deployment of a PostgreSQL on our platform can be a matter of minutes, even seconds.

    04 . Do you have a download file and IP that I can test the network speed?

    Yes. You can test our network speed from 200MB File. Test IP:45.35.12.147.

    05 . Do you offer any network and server uptime guarantee?

    Yes. We offer a 99.9% uptime guarantee for our network and all servers.

    06 . What does your six-month free PostgreSQL hosting mean?

    The free trial services are the same as our paid services essentially, but free of charge for the first six months.

    07 . What happens when my free trial is over?

    Our sales representatives will contact you before the end of the six-month free trial. Your input to our service is highly appreciated. At that time, how to change a free trial service to a paid one will be instructed as well.

    08 . Can I end my trial and upgrade the plan?

    Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.

    09 . How can I get my free trial?

    To start a free trial, please sign up at https://www.pgsclusters.com and click "Get Started" button at the end of your interested plan.

Billing Questions for PostgreSQL Hosting

    01 . What payment methods do you support?

    Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.

    02 . How can I get a lower price?

    You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.

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